CRM Made Simple blog stories and insights

Fractional CRM Manager

Achieve CRM excellence at a fraction of the cost of an in-house team

I provide a range of businesses with help and support in CRM, solving complex challenges and delivering solutions that work

I can help with platform selection, migration, onboarding and management right through to custom automations and email marketing programmes

Problem Solving

Share your CRM challenges with me and I'll help you define the root cause and work with you to develop a solution

Custom Automations

I can help unlock the power of workflows and automations, or develop custom solutions with tools like Workato

Strategic Guidance

As an experienced CRM Manager I can deliver your strategic CRM roadmap

Reporting and Insights

I can unlock data and help you understand what is happening with your customers at scale with simple data insights
Small Business CRM

I help small businesses embrace Customer Relationship Management

Most small businesses simply cannot afford to bring in CRM teams and systems, but that means they often miss out on the opportunity to build processes that can greatly enhance their customer retention

I provide the expertise and capabilities of a full CRM team at a fraction of the cost meaning businesses can maximise their customer retention and grow effectively

Process Clarity

Helping you understand what is happening with your customers and what can be done to enhance their experience

Problem Solving

Workshopping challenges you can see your customers experience, and providing actionable ideas to help both existing and future customers

Platform Selection

Helping you select the right CRM platform for your business so you can build and grow into a system that will grow with you

Onboarding

Helping you get going with the platform of choice and making sure that it speaks to all the right systems you have in place, and helps support your adoption and future success

Managed Service

We become your CRM team at an affordable price saving you thousands compared to hiring your own team

Newsletter Management

If you just need someone to support your regular email sends then we can help

Reporting

Helping you understand what your data is telling you and giving you the insight you need to make smart decisions about your business
Hospitality CRM

I help Hotels and Restaurants improve their customer retention

Drawing upon years of experience in the hospitality industry I empathise with the challenges faced by hotels and restaurants and enjoy delivering solutions for managers and teams in this challenging industry

Taking complex customer issues and solving them through relationship and retention management tools

Solution Workshops

Achieve actionable outcomes that will deliver results to your customers

Process Clarity

Unlock continuous improvement with my helpful business process support

System Audit

Helps to identify and remove system issues and unlock value from incumbent systems

Managed Service

Delivering full managed service over your Customer Relationship Management needs

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CRM Made Simple Ltd
Friendly experts making Customer Relationship Management (CRM) simple for businesses, big or small. We provide accessible CRM support and marketing automation to help you master email marketing and unlock growth.

Fractional CRM

Problem Solving
Custom Automations
Strategic Guidance
Reporting Insights

Small Business CRM

Process Clarity
Platform Selection
Onboarding
Managed Services
Newsletter Management
Reporting

Hospitality CRM

Solution Workshops
Process Clarity
System Audit
System Management

Company

Blog
Newsletter
About

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Problem Solving

Custom Automations

Strategic Guidance

Reporting and Insights

Process Clarity

Problem Solving

Platform Selection

Onboarding

Managed Service

Newsletter Management

Reporting

Solution Workshops

Process Clarity

System Audit

Managed Service

The Cure For AI Paralysis: Why Simple Still Wins For Small Businesses In 2026

The Hidden Cost of AI Support in CRM

Subscribe to our newsletter to hear about the latest news and keep up-to-date with our latest thoughts from the world or CRM Made Simple