--- title: Marketing Automation | Small Business CRM | CRM Made Simple description: Automate your marketing and customer support to deliver timely, targeted messages that enhance customer relationships and build trust. Connect with us to learn more. --- [![CRM Made Simple](https://www.crmmadesimple.co.uk/hs-fs/hubfs/CRM%20Made%20Simple-2%20(1).png?width=136&height=70&name=CRM%20Made%20Simple-2%20(1).png)](https://www.crmmadesimple.co.uk?hsLang=en-gb) - [Fractional CRM Manager](https://www.crmmadesimple.co.uk/fractional-crm-manager?hsLang=en-gb) ## [Achieve CRM Excellence at a Fraction of the Cost of an In-House Team I provide a range of businesses with help and support in CRM, solving complex challenges and delivering solutions that work I can help with platform selection, migration, onboarding and management right through to custom automations and email marketing programmes](https://www.crmmadesimple.co.uk/fractional-crm-manager?hsLang=en-gb) ### [Problem Solving Share your CRM challenges with me and I'll help you define the root cause and work with you to develop a solution](https://www.crmmadesimple.co.uk/problem-solving-solutions-fractional-crm-manager?hsLang=en-gb) ### [Custom Automations I can help unlock the power of workflows and automations, or develop custom solutions with tools like Workato](https://www.crmmadesimple.co.uk/custom-automations-fractional-crm-manager?hsLang=en-gb) ### [Strategic Guidance As an experienced CRM Manager I can deliver your strategic CRM roadmap](https://www.crmmadesimple.co.uk/strategic-guidance-fractional-crm-manager?hsLang=en-gb) ### [Reporting and Insights I can unlock data and help you understand what is happening with your customers at scale with simple data insights](https://www.crmmadesimple.co.uk/insights-and-reporting?hsLang=en-gb) - [Small Business CRM](https://www.crmmadesimple.co.uk/sme-crm-support?hsLang=en-gb) ## [I help Small Businesses Embrace Customer Relationship Management Most small businesses simply cannot afford to bring in CRM teams and systems, but that means they often miss out on the opportunity to build processes that can greatly enhance their customer retention I provide the expertise and capabilities of a full CRM team at a fraction of the cost meaning businesses can maximise their customer retention and grow effectively](https://www.crmmadesimple.co.uk/sme-crm-support?hsLang=en-gb) ### [Process Clarity Helping you understand what is happening with your customers and what can be done to enhance their experience](https://www.crmmadesimple.co.uk/process-clarity-small-business-crm?hsLang=en-gb) ### [Problem Solving Workshopping challenges you can see your customers experience, and providing actionable ideas to help both existing and future customers](https://www.crmmadesimple.co.uk/problem-solving-solutions-fractional-crm-manager?hsLang=en-gb) ### [Platform Selection Helping you select the right CRM platform for your business so you can build and grow into a system that will grow with you](https://www.crmmadesimple.co.uk/platform-selection-small-business-crm?hsLang=en-gb) ### [Onboarding Helping you get going with the platform of choice and making sure that it speaks to all the right systems you have in place, and helps support your adoption and future success](https://www.crmmadesimple.co.uk/system-onboarding-small-business-crm?hsLang=en-gb) ### [Managed Service We become your CRM team at an affordable price saving you thousands compared to hiring your own team](https://www.crmmadesimple.co.uk/full-managed-service-small-business-crm?hsLang=en-gb) ### [Newsletter Management If you need someone to support your regular email sends then we can help](https://www.crmmadesimple.co.uk/email-marketing-done-right-small-business-crm?hsLang=en-gb) ### [Reporting Helping you understand what your data is telling you and giving you the insight you need to make smart decisions about your business](https://www.crmmadesimple.co.uk/insights-and-reporting?hsLang=en-gb) - [Hospitality CRM](https://www.crmmadesimple.co.uk/speciality-hospitality-crm?hsLang=en-gb) ## [I help Hotels, Restaurants and Bars Improve their Customer Retention Drawing upon years of experience in the hospitality industry I empathise with the challenges faced by hotels and restaurants and enjoy delivering solutions for managers and teams in this challenging industry Taking complex customer issues and solving them through relationship and retention management tools](https://www.crmmadesimple.co.uk/speciality-hospitality-crm?hsLang=en-gb) ### [Solution Workshops Achieve actionable outcomes that will deliver results to your customers](https://www.crmmadesimple.co.uk/solution-workshops-hospitality-crm?hsLang=en-gb) ### [Process Clarity Unlock continuous improvement with my helpful business process support](https://www.crmmadesimple.co.uk/process-clarity-small-business-crm?hsLang=en-gb) ### [System Audit Helps to identify and remove system issues and unlock value from incumbent systems](https://www.crmmadesimple.co.uk/crm-sytem-audit-hospitality-crm?hsLang=en-gb) ### [Managed Service Delivering full managed service over your Customer Relationship Management needs](https://www.crmmadesimple.co.uk/full-managed-service-small-business-crm?hsLang=en-gb) - Company ## ![CRM Made Simple-2 (1)](https://www.crmmadesimple.co.uk/hs-fs/hubfs/CRM%20Made%20Simple-2%20(1).png?width=200&height=103&name=CRM%20Made%20Simple-2%20(1).png) Friendly experts making Customer Relationship Management (CRM) simple for businesses, big or small. We provide accessible CRM support and marketing automation to help you master email marketing and unlock growth ### [Blog Read our latest news and ideas about the CRM market](https://www.crmmadesimple.co.uk/blog?hsLang=en-gb) ### [Newsletter Join our growing community of subscribers and be the first to hear about our updates, offers, and more](https://www.crmmadesimple.co.uk/sign-up?hsLang=en-gb) ### [About Learn more about CRM Made Simple, and what makes us tick](https://www.crmmadesimple.co.uk/about-us?hsLang=en-gb) [Sign Up](https://www.crmmadesimple.co.uk/sign-up?hsLang=en-gb) [Contact Us](https://www.crmmadesimple.co.uk/contact-us?hsLang=en-gb) Marketing Automation # Sending the Right Message At the Right Time The power behind a CRM or Marketing Automation tool is that is empowers you to send messages in the right way to the right person at the right time A well placed SMS message can help prevent a costly customer call, or a timely email can build a lasting impression that builds trust We will help you identify what those messages are, and help you deliver them at the right time [Get in Touch](https://www.crmmadesimple.co.uk/contact-us?hsLang=en-gb) ![Marketing Automation](https://www.crmmadesimple.co.uk/hs-fs/hubfs/Untitled%20(32).png?width=500&height=500&name=Untitled%20(32).png "Marketing Automation") Supporting Small Business with CRM and Marketing Automation ## Scale and Support your Customer Relationships While you Sleep You are starting to know your customers and how they interact with your business  You are aware of their troubles and when they might need help We will help you automate your messaging so that you can support your customers needs before they even know they need you That well timed targeted message is how stand out to your customers and make them feel seen and valued   ## Marketing and Support Automated... Simple [Get in Touch](https://www.crmmadesimple.co.uk/contact-us?hsLang=en-gb) ![CRM Made Simple](https://www.crmmadesimple.co.uk/hubfs/CRM%20Made%20Simple-3%20(1).png) **CRM Made Simple Ltd** Friendly experts making Customer Relationship Management (CRM) simple for businesses, big or small. We provide accessible CRM support and marketing automation to help you master email marketing and unlock growth ### Fractional CRM - [Problem Solving](https://www.crmmadesimple.co.uk/problem-solving-solutions-fractional-crm-manager?hsLang=en-gb) - [Custom Automations](https://www.crmmadesimple.co.uk/custom-automations-fractional-crm-manager?hsLang=en-gb) - [Strategic Guidance](https://www.crmmadesimple.co.uk/strategic-guidance-fractional-crm-manager?hsLang=en-gb) - [Reporting Insights](https://www.crmmadesimple.co.uk/insights-and-reporting?hsLang=en-gb) ### Small Business CRM - [Process Clarity](https://www.crmmadesimple.co.uk/process-clarity-small-business-crm?hsLang=en-gb) - [Platform Selection](https://www.crmmadesimple.co.uk/platform-selection-small-business-crm?hsLang=en-gb) - [Onboarding](https://www.crmmadesimple.co.uk/system-onboarding-small-business-crm?hsLang=en-gb) - [Managed Services](https://www.crmmadesimple.co.uk/full-managed-service-small-business-crm?hsLang=en-gb) - [Newsletter Management](https://www.crmmadesimple.co.uk/email-marketing-done-right-small-business-crm?hsLang=en-gb) - [Reporting](https://www.crmmadesimple.co.uk/insights-and-reporting?hsLang=en-gb) ### Hospitality CRM - [Solution Workshops](https://www.crmmadesimple.co.uk/solution-workshops-hospitality-crm?hsLang=en-gb) - [Process Clarity](https://www.crmmadesimple.co.uk/process-clarity-small-business-crm?hsLang=en-gb) - [System Audit](https://www.crmmadesimple.co.uk/crm-sytem-audit-hospitality-crm?hsLang=en-gb) - [System Management](https://www.crmmadesimple.co.uk/full-managed-service-small-business-crm?hsLang=en-gb) ### Company - [Blog](https://www.crmmadesimple.co.uk/blog?hsLang=en-gb) - [Newsletter](https://www.crmmadesimple.co.uk/sign-up?hsLang=en-gb) - [About](https://www.crmmadesimple.co.uk/about-us?hsLang=en-gb) © 2026 CRM Made Simple Ltd Company No: 16223247 | All rights reserved | [Privacy Policy](https://www.crmmadesimple.co.uk/privacy-policy?hsLang=en-gb) Cookie Settings [Powered by Atlas - a B2B SaaS HubSpot theme](https://www.kalungi.com/atlas-hubspot-theme-for-b2b-saas-software)